Dialer is an application used in call centers to automate the process of dialing external phone numbers so that agents can handle certain calls selectively. Well, since call centers want to increase productivity per agent they have hired, they control the time an agent spends talking to a potential customer. Therefore, when agents are provided with a database and asked to call multiple prospects, it is noted that the effective time spent talking to customers is very low as many calls are not answered, answered by fax machines, busy, etc. Therefore, agents spend more time dialing numbers than talking. That's why many outbound call centers employ dialers that automatically dial phone numbers on behalf of agents, to increase their efficiency, which is sometimes measured in talk time per hour (TTH). Types of Dialer’s: Manual dialer: there is a telephone, there is a telephone line connected to it. So the agents just pick up the phone and start dialing themselves! This has been fo...